The Answers You Need!

We operate on a first-come, first-served basis, so we encourage you to reserve your rentals as early as possible! Typically, we book up to four months in advance. Once you’ve selected a date and determined your needs, don’t hesitate to complete our inquiry form to secure your reservation!

Please note that any bookings made during the same week may incur an additional rush fee to accommodate your event.

You might have to pay a hauling fee if your delivery spot isn't easily accessible or requires our staff to take a longer route, like using stairs or elevators.

Also, when picking up, if our equipment isn't returned the way it was delivered, there might be a cleaning fee. For example, if your soft play items are scattered outside their designated area, or if the balls from the ball pit aren't put back in place, we’ll need to charge an extra fee. Extra cleaning, like for dirty floors or other messy items, will also result in an additional cleaning fee.

If any items are missing, broken, or damaged, you could face charges as outlined in our rental agreement.

To reserve your rental, we require a signed agreement and a retainer fee! The remaining balance is due 1-2 weeks prior to your event. To start the process please go to our " BOOK NOW" section to fill out our inquiry form.

We’re happy to serve you within a 40-mile radius of Maple Grove, MN. If you're located a bit further out, an additional travel fee may apply.

We’re happy to offer after-hours pickups (anytime after 7 PM) for an additional fee. For more information and pricing details, feel free to contact us to chat about the specifics of your event.

Absolutely! Soft play setups are ideal for grassy and flat areas.

Our soft play items and ball pits are large, sturdy, and safe, making them perfect for little ones to enjoy. To host soft play parties outdoors, we do require a 20% fee based on the total cost of the soft play. However, indoor soft play events will not incur this fee.

It takes about 2 hours to set up the equipment. Therefore, we would be in your event's place at least 2 hours before the start time, to make sure it will be installed on time. (In the contract we send with the confirmation email the set-up time for your specific event will be indicated).

Of course! We love some extra fun. Each additional hour (after the 4 hours of play) will be $100.